What exactly is a “360-degree view" ?
Client360 E-Business Solutions gives you a 360 degree view of your client and business. The term a “360-degree view” has been used in the industry for several years. But what exactly does it mean, and what information would you actually display on the desktop? We asked our panel of experts for their opinion.
And this is what the experts had to say;
Richness of Information: Whenever a customer interacts with an organisation, it is vital that the richness of information available on that customer informs and guides the processes that will help to maximise their experience, while simultaneously making the interaction as effective and efficient as possible. This includes everything from avoiding repetition or rekeying of information, to viewing customer history, establishing context and initiating desired actions.
The view context: A true 360-degree view needs to include views of the past, present and future. The past means providing a meaningful and easily digested view of the customer and business history. The present requires presenting key customer and business information about who they are and how they relate to your organisation, but also requires determining the context of the business dealings. The future relates to actions that can be initiated to guide the future of the relationship or transaction.
Putting together relevant info: Delivering on the 360-degree view is not simply about having a unified database of all activity, but rather being able to pull together the pieces of information that are relevant for a specific customer and specific interaction into an intuitive workspace for the business owner.
The solution: Client360 EBS helps you do just that. Provides you vital information about your customer and business when you need, where you need and in the way you need. Client360 EBS collates all the relevant information about your customer and business and presents you the customer view in a comprehensive and cohesive manner. Be it sales, purchase, marketing, inventory or human resource.
Many companies run Client360 to grow their businesses.
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