ERP Support Executive

Client360 Cloud Enterprises
Customer Contact Center, Plot No 16, KrishnaNagar Colony, Near Gandhian School, AOC Wellington Road,, Picket, Secunderabad 500009, Telangana, India
15/05/2019 05:40:29

Knowledge of basic business process required.

We require fresh and experienced ERP Support personnel both male and female to assist in managing and supporting ERP functions specially related to Sales, Manufacturing, Production & Planning, Inventory, Warehousing etc both in-house and at customer sites on an on-going basis. 

This is a software support function and persons with good knowledge of Financial Accounting package, ERP systems, HR systems, Financial management knowledge, Account Finalisations etc can apply. 

Responsibilities

  • Monitor full lifecycle of design and testing phases.

  • Lead client throughout implementation and support phases
  • Evaluate customer’s business requirements, needs, and objectives
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Prepare test cases for testing the current ERP system. Testing may also include Unit testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, or any client specific software testing.
  • Provide necessary support for CRM / SCM/ WMS / FINANCIALS/ HRM/ Solutions
  • Provide necessary ERP functional training at client/customer sites
  • Prepare system design documentation and provide direction to customers and support executives on which part of ERP should be implemented first
  • Perform daily activity reporting against plans and schedules.
  • Provide Issue based resolution for customer centric problems and difficulties
  • Evaluate and understand the customizations level required during the ERP implementation

Requirements

  • Bachelor’s degree in Computer Science, Management Information Systems or related field, is required
  • Necessary skills include effective oral and written communication, strong interpersonal skills 
  • Should have above average math and problem solving skill, analytical abilities and being proficient with standard industry practises
  • Proficient in productivity tools such as Microsoft Word, Excel, and PowerPoint is essential
  • Proven substantial working experience in field level ERP implementation
  • Good comminication skills in English, Hindi and Telugu required
  • Knowledge of ERP subsystem would be desirable
  • Committed to continuous education through workshops, seminars and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the implementation cycle from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching and people management skills
  • Up-to-date with the latest trends and best practices in ERP industry

BCom Graduate / Post Graduates with specialised skill in accounts, production and retail domain with good comminication skills in English, Hindi and Telugu can also apply. 

Freshers can apply for trainee position.

Note: There is a steep learning curve in all these job positions. Understanding the various modules and working of the ERP software is essential for this job role. Candidates inclined to study and learn with an aptitude towards academics and self learning would be welcome.

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